Help center

Quick answers to common questions.

How do I install the desktop app?

Sign in on the web, open Settings and choose Apps. Download the installer for your system, sign in and select the folder you want to sync.

I forgot my password. What now?

Use the reset option on the sign-in page, or ask your team owner to send a new invitation. Reset links expire after one hour. If you have two-factor authentication enabled you will need your second factor to finish.

How do sharing links work?

Right-click a file or folder and choose Share link. You can add a password, set an expiry date and choose view-only or upload-only. Remove the link at any time to stop access.

Can I restore an older version of a file?

Yes. Open the file details and choose Versions. Pick the version you want and select Restore. Deleted files are available in the Trash for 30 days.

Why is sync slow?

Large first-time uploads can take a while. Check that the app is not paused, that the device has free disk space and that your connection is stable. Syncing resumes automatically after interruptions.

How do I get more storage?

Open Account, then Plan, and pick Plus or Team. See the pricing page for details.

How do I delete my account?

Go to Settings, then Account, and choose Delete account. Export your data first if you need a copy; deletion follows the schedule in the privacy notice.

Still stuck? Email hello@tolfy.ru and include your username and a short description of the problem.